Privacy Policy
Last updated: January 26, 2025
1. Information We Collect
Palate Pack ("we," "our," or "us") collects information you provide directly to us, such as when you:
- Submit a brand discovery form or contact form
- Create an account on our platform
- Upload documents or files to our system
- Schedule consultation calls
- Communicate with us via email, phone, or our website
Personal Information includes:
- Name, email address, phone number
- Company name and business information
- Product formulations and specifications
- Financial information for billing purposes
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Provide beverage co-packing services and support
- Process and fulfill production requests
- Communicate about your projects and services
- Improve our services and develop new offerings
- Comply with legal and regulatory requirements
- Protect our rights and prevent fraud
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
- Legal Requirements: We may disclose information when required by law or to protect our rights
- Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure file storage and document management systems
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:
- Account information: Retained while your account is active and for 7 years after closure
- Production records: Retained for 7 years for regulatory compliance
- Financial records: Retained for 7 years for tax and accounting purposes
6. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Delete your personal information (subject to legal requirements)
- Restrict or object to certain processing activities
- Data portability where technically feasible
To exercise these rights, please contact us at privacy@palatepack.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. This includes:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Preference cookies to remember your settings
You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children under 18.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us: